Passengers at Glasgow Airport Rudest in the UK
A survey of United Kingdom airport staff has concluded that passengers using Glasgow airport in Scotland are among the rudest and worst-mannered in the UK.
A questionnaire was sent to over 2000 airport employees asking them a number of probing multiple choice questions about the behaviour and politeness of their customers. The questions they were asked included:
'Have you ever had to deal with a shouting customer?' and 'Have you ever had an argument with a customer?'.
The UKs busiest airports at Heathrow and Gatwick were among the worst but the list was topped by Glasgow airport. The survey suggests that passengers using Glasgow airport are amongst the rudest and worst behaved in the UK.
There were clearly some areas of the airport that were the worst for rudeness and belligerent behavior. The worst area for rude outbursts from passengers was found to be the check in desks. People appear to become very stressed by the restrictions on hand baggage size and luggage weight restrictions and this provokes many toward angry outbursts.
Another area in which people lose their cool very easily is in the Glasgow airport parking lots. People become impatient when waiting for shuttle buses and blamed airport parking staff when they couldn't remember where they left their vehicles.
Airport staff are trained in dealing with passengers who can be stressed by tight schedules. But noboby should be required to tolerate rude, belligerent and even hostile behavior when at work.
Glasgow airport managers have said that they are now considering a campaign intended to improve customer behaviour at their busy airport. They are very aware of the stress caused to staff by rude passengers.
An airport spokesman said: 'if we can encourage our customers to be more courteous and less inclined to become angry and belligerent our airport will be a far better place to work. We can expect to see a reduction in staff turnover as personnel become happier in their work.
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You may choose to fly from an alternative Scottish airport like Aberdeen or Edinburgh. Remember to book your Edinburgh airport parking in advance for some great savings.
